Shipping
Where does Clash ship?
Clash ships from the United States to the United States, Canada, and select international destinations. Available shipping options for your destination will be displayed at checkout.
How long does shipping take?
Please allow 3–7 business days for your order to be processed before shipment. Delivery times begin once your order has shipped and vary depending on your destination, carrier, and selected shipping service.
Processing times may be slightly extended during launches, restocks, holidays, or other high-volume periods.
How much does shipping cost?
Shipping rates are calculated at checkout based on your destination, package weight, and available shipping service.
Do you offer free shipping?
We offer free standard shipping on eligible U.S. orders of $120 or more.
Canada and international shipping rates are calculated at checkout.
Do you offer express shipping?
Express or expedited shipping options may be available depending on your destination and the carrier services available at checkout.
Will I receive tracking information?
Yes. Once your order ships, you'll receive a shipping confirmation email with tracking information.
Will I have to pay duties or taxes on an international order?
International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other fees imposed by the destination country or carrier.
Clash does not currently collect duties and import taxes at checkout. Any applicable charges assessed upon import or delivery are the responsibility of the recipient.
For complete details, please review our Shipping Policy.
Returns & Refunds
What is your return policy?
We accept returns on eligible items when a return request is submitted within 14 days of delivery.
Items must be new, unused, unworn, unwashed, and in their original condition, with all original tags and packaging intact. Items marked Final Sale are not eligible for return, except where otherwise required by applicable law.
How do I start a return?
Returns must be initiated and authorized before merchandise is shipped back to Clash.
Please use our online return process where available or contact hello@wearclash.com with your order number and the item(s) you'd like to return.
Once your return is approved, we'll provide the appropriate return instructions.
Do I have to pay for return shipping?
Yes. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
For international returns, customers are also responsible for applicable duties, taxes, customs charges, or other return-related fees, except where otherwise required by applicable law.
Do you offer exchanges?
We currently do not offer direct exchanges. If you'd like a different size or style, please place a new order and return the eligible original item for a refund.
Are sale items eligible for return?
Yes, unless the item was clearly marked Final Sale at the time of purchase.
When will I receive my refund?
Once your return has been received and inspected, approved refunds will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is issued for it to appear on your account. Processing times vary by bank or payment provider.
Orders
Can I change or cancel my order?
Orders begin processing shortly after they're placed, so we may be unable to make changes once processing has begun.
If you need assistance, contact hello@wearclash.com as soon as possible.
What if I receive a damaged, defective, or incorrect item?
Please contact hello@wearclash.com as soon as possible and include your order number and clear photos of the item and packaging.
We'll review the issue and provide the appropriate next steps.
What if my package is lost, delayed, or marked as delivered?
Once your order has been handed over to the carrier and tracking information has been provided, Clash is not responsible for carrier delays, packages marked as delivered by the carrier, or packages delivered to an incorrect or incomplete address provided at checkout.
If you cannot locate your package, first check with household members, neighbors, building reception, mailrooms, or other safe delivery areas and contact the carrier directly.
If you still need assistance, contact hello@wearclash.com and we'll do our best to assist with the carrier investigation where possible.
Do you restock sold-out pieces?
Some pieces may be restocked in limited quantities. Join our mailing list or product waitlist to be notified about restocks and new releases.
Size & Fit
How do Clash pieces fit?
Fit varies by style. Each product page includes measurements, fit information, and sizing details to help you choose the right size.
Should I size up or down?
We recommend reviewing the individual product's fit notes, measurements, and size guide before ordering, as sizing may vary by style.
Where can I find the size guide?
Size and measurement information is available on each product page.
Garment Care
How should I care for my Clash pieces?
Care instructions vary by fabric and product. Always follow the care instructions provided on the garment label or product page.
For many cotton pieces, washing cold and avoiding excessive heat can help preserve the fabric, fit, and finish.
How should I wash graphic or embroidered pieces?
Unless the garment's care label states otherwise, wash inside out in cold water with similar colors. Avoid bleach and excessive heat to help preserve embroidery, prints, and fabric finishes.
